Part of every day at BP Logix is spent with our customers; learning how they use Process Director, understanding their issues — and listening to their (business) realities. When we started our company, paying attention to the customer was one of our core principles. To this day, understanding what drives them — and figuring out how to help them address their needs — forms the basis of our mission.
One of the things we have gained from our customer relationships is the ability to hold a mirror up to ourselves — and to hear how we describe what we do. We have heard from many customers and prospects that they do not necessarily think of what they are doing as ‘BPM’ but, rather, as a way to facilitate how they ‘do’ business. In other words, they are (or were) not seeking a BPM solution per se. They wanted a way to improve workflow, enhance communications and increase transactions, both internally and outside the enterprise. Some equated that to BPM. Others describe what they are doing: developing smart forms with read more
These days, I feel like I’m on the trading floor of the NYSE. People all over the company are calling on me to ensure that their needs and requirements will be part of our workflow and process implementation. Word has gotten out —in a BIG way —that changes are coming and the sense I am getting is that no one wants to be left behind. I guess what you could say that I’m a victim of my own success. My evangelizing has clearly been successful— and the result is a lot of people frothing at the mouth to begin work with new workflow. The only problem is, we haven’t even launched this yet.
We have done our exploratory work and are wrapping up requirements for this project. I’m not a sales person per se, but I’ve spent considerable time all over the company talking to different groups to explain what we’re going to be rolling out and how it will affect them. The response has been overwhelmingly positive. After years of paper-based communication, undocumented processes, and loose triage for decision-making, plus a read more
Earlier this year Microsoft announced a plan to discontinue InfoPath as part of its business software portfolio, sending organizations all over the globe scrambling to look for a replacement for their forms management system. To ensure both the proper creation and distribution of electronic forms, many companies began talking with us about Process Director – its smart forms capability and more.
During those conversations we heard these companies describe that InfoPath, while successful at serving their very basic forms needs, lacked the process automation and workflow that they needed. What they wanted was not just a better way to manage forms, but also a more efficient way to conduct their business.
We have long been supporters of Microsoft. All of our products are, in fact, built on Microsoft technology. While Process Director and InfoPath share some common functionality, prior to the announcement we did not engage in a lot of conversations with companies seeking to implement forms via InfoPath. We read more
With approval to proceed with his project and approach, Process Pat prepares for the upcoming changes
When we got funding for our process automation and workflow project, a certain level of anxiety crept into my daily routine. After all, this approach was being seen as an overhaul —not just in technology but also in how we run our business. Now that executives have started to take notice, you might think that my stress level is off the charts. Actually, the opposite is true; now that we know our direction, I’m helping my team get focused, create checklists, and develop an actionable plan. When I see how this is unfolding, it moves the needle from “freaked out” to ‘measured excitement.’
This project won’t happen overnight, nor will it be onerous. Our plan is to build requirements over the next month, develop new processes after that, then roll out the workflows for an initial application. We’ll assess, review requirements, and then tackle the next application. Overall, we have a goal of modifying the way we work through automating and streamlining our processes and read more
As Process Pat and his team prepare to implement BPM and workflow, he gives serious thought to how his team will move their project forward
My company has had five consecutive quarters of incredible growth: profits are up, we’re hiring across all departments, and the team feels excitement building. This success is the result of delivering innovative products and executing with smart marketing. Like everyone here, I’d like to see that continue— and I’m in the fortunate spot to be able to have some impact on that. It’s the job of my team to develop business solutions to enable the company to be more efficient — and to support the teams helping us meet and achieve these goals.
While I’m sharing that great feeling, I’m also beginning to get twinges of anxiety that are gnawing at me and keeping me awake at night. To keep up with all this change, I’ve suggested an approach that will change the way our company works— and for which I’ll be responsible. Talking about putting myself on the line….
You see I’ve requested, and received approval, to automate processes across our entire enterprise to make us read more