October 6, 2014
by Marketing

Changing the Way We Work, Part 2: Preparing to Move Forward


With approval to proceed with his project and approach, Process Pat prepares for the upcoming changes

When we got funding for our process automation and workflow project, a certain level of anxiety crept into my daily routine. After all, this approach was being seen as an overhaul —not just in technology but also in how we run our business. Now that executives have started to take notice, you might think that my stress level is off the charts. Actually, the opposite is true; now that we know our direction, I’m helping my team get focused, create checklists, and develop an actionable plan. When I see how this is unfolding, it moves the needle from “freaked out” to ‘measured excitement.’

This project won’t happen overnight, nor will it be onerous. Our plan is to build requirements over the next month, develop new processes after that, then roll out the workflows for an initial application. We’ll assess, review requirements, and then tackle the next application. Overall, we have a goal of modifying the way we work through automating and streamlining our processes and read more

October 1, 2014
by Marketing

Changing the Way We Work, Part 1: The Task Before Us


As Process Pat and his team prepare to implement BPM and workflow, he gives serious thought to how his team will move their project forward

My company has had five consecutive quarters of incredible growth: profits are up, we’re hiring across all departments, and the team feels excitement building. This success is the result of delivering innovative products and executing with smart marketing. Like everyone here, I’d like to see that continue— and I’m in the fortunate spot to be able to have some impact on that. It’s the job of my team to develop business solutions to enable the company to be more efficient — and to support the teams helping us meet and achieve these goals.

While I’m sharing that great feeling, I’m also beginning to get twinges of anxiety that are gnawing at me and keeping me awake at night. To keep up with all this change, I’ve suggested an approach that will change the way our company works— and for which I’ll be responsible. Talking about putting myself on the line….

You see I’ve requested, and received approval, to automate processes across our entire enterprise to make us read more

August 26, 2014
by Marketing

Five Considerations When Planning for Workflow and BPM

We get to work with some really innovative and interesting companies. Before we talk at any level of detail with a potential customer, we do a significant amount of research to learn more about their business, industry, organizational structure, and where they have had success. It is sometimes challenging work, but is always incredibly helpful, as it gives us a foundation to understand that organization and to identify both needs—and wants.

The truth about a company and its culture, however, does not usually come out until we have had a chance to meet with the people who will be implementing the workflows and organizing their business processes to work in this new way. We find IT managers and systems architects to be motivated, goal-focused individuals who are bent on doing things better. They have given serious consideration to the work they are preparing to do, and take pride in the foundation they have laid for that effort.

We also have observed that so many of the managers we talk read more

July 31, 2014
by Marketing

How BPM and Workflow Impact the Bottom Line

We have long been advocates of BPM and workflow as part of an overall approach to creating smarter and more efficient business operations. Our customers agree— and tend to frame that more succinctly: they seek methods and tools to help them improve profitability and business agility.

It also goes without saying that if the solutions cannot provide demonstrable benefits to the bottom line, they have no place within a forward-looking enterprise. Not everyone in every organization, however, obsesses about cost savings though. IT, for example, may just want to get things done faster — or with fewer obstacles. Purchasing might want to ensure faster sign-offs and approvals on requisitions and invoices. And HR certainly wants the employee onboarding process to work as smoothly and effortlessly as possible.

The benefit of workflow is that by using the tools that create a more efficient path, companies not only get their tasks done sooner — but also contribute to a more financially responsible environment. read more

July 10, 2014
by Marketing

The Art of a Beautiful Outcome: What Workflow and BPM Mean for Business Improvement

“Eating your own dog food” is a phrase that techies love to throw around — and while I have never loved it, it is apt in its intention. That well-worn phrase is aimed at describing the extent to which companies actually use their own products: the idea being that if it is good enough for them, it should be good enough for the public.

Not every product is meant for every situation, however. I do not think that Facebook wants its employees continuously looking at friends’ pictures and posting updates on their lunch plans (especially during business hours.) Yet, there is certainly truth in the concept of truly knowing your product— and being your own customer certainly provides those insights. Having to rely on your own creation forces you to consider how others may use it. In the case of workflow and business process management, if what you create is not helping you run things more efficiently, then it probably is not doing much good for anyone else either.

As a read more