Memphis Light, Gas and Water Division (MLGW) is the largest three-service municipal utility in the U.S. with more than 420,000 customers. Owned by the city of Memphis (hence its name) MLGW has provided electricity, natural gas and water for residents of Memphis and Shelby County since 1939.
The Utility also operates one of the largest artesian well systems in the world that delivers water to more than 254,000 customers over a distribution network that measures more than 4,650 miles.
Supporting and managing the IT efforts for this vast network of services is Cynthia Jones , Supervisor of Data Analytics and Software Integration. Her team of 12 assists 2500 employees who need access to web applications, forms, policies and “how to” documentation. All of these are delivered through iHub, the company intranet.
Top on the list of priorities was automating the workflows and complex system of forms that are used to manage MLGW’s business . Jones wanted to dramatically reduce the sheer volume of paper documents and put an read more
“Many of our processes seemed to go into a dark hole. We needed something electronic, much more precise than email, and that would control the workflow of our processes.”
There is a good chance that your commute this morning was enabled, at least in part, by work done by Multi-Chem, a BP Logix customer. A global company that is a service unit of Halliburton, Multi-Chem develops and manufactures oilfield products, gas well treatments and pipeline solutions that enhance oil production. The company’s products address the chemical challenges associated with producing, processing and transporting oil and gas. A rapidly-growing company (50-70% for 10 consecutive years), Multi-Chem has a longstanding record of creating solutions relied on by some of the world’s largest and most respected energy companies.
Internal operations depend on communication — and the processing of essential documents with partner companies and customers. Efficiency is also highly valued. Working with companies around the globe, and read more
Technology pundits have been furiously typing away over the past couple weeks trying to explain the significance of Google’s $3.2 billion acquisition of Nest, a thermostat company. “It will change how we manage our lives,” say the early adopters. “It will give Google knowledge of our every movement,” say the detractors. Around the halls of BP Logix, we feel like we have been in the catbird’s seat as an observer, and now a participant, in this event because one of our recent customers, Crestron Electronics, has (like Google and Nest) seen the future —and is already delivering on it.
Crestron has a well-earned reputation for product leadership in the development of advanced control and automation systems. The World Bank, Space Needle, Hearst Tower, Microsoft World Headquarters, Johnson & Johnson Belgium, the situation room at the Pentagon and the American Red Cross in San Diego, among others, rely on Crestron devices to manage offices, schools, hospitals, hotels and homes. The company’s integrated solutions control read more
The genius of well-designed software is that it bores in on a specific type of problem and delivers an effective solution that is unique to that problem. For the IT buyer, there’s a lot of work and responsibility that goes into identifying then evaluating the right solution. Sometimes it can appear that there are only minor differences among the vendors— and investigating feature sets becomes tedious very quickly. It’s easy to see where decision fatigue can set in. This is where some buyers are inclined to just select a product that’s “close enough” or to re-use a tool that has already been deployed in the organization for some other purpose.
We see this frequently with prospective customers who have implemented Microsoft SharePoint. We are the first to recognize SharePoint as an excellent t portal and document library. The fact that it is so widely used to manage corporate intranets and content-rich Web sites attests to its ease-of-use and broad capabilities. It is repeatedly cited as a valuable enterprise tool, used to address read more
“Social” seems to be the buzz word, if not the implementation, in just about every enterprise application today. Some vendors have done a nice job identifying how to bring social into the realm of usability, while others seem to be delivering a lot of “check box” acknowledgement. Granted, the industry is in its early stages — with business process management (BPM) vendors trying to figure out the right “formula” for integrating social with BPM.
At BP Logix we believe there are huge advantages to adeptly incorporating social with BPM — and we are already delivering on it. Well before Version 3.0 of Process Director was delivered, we were aware of the implications of social and that demand for it would be increasing. We recognized that there were elements of social that inherently solve issues of communication and collaboration among the various players in business processes. We observed how BPM was being used and noted where we could leverage social to give process participants more opportunities for engagement and interaction. read more