The Nimble BPM Blog

One BP Logix customer commented on his BPM experiences in a “How to organize and train your staff for BPM project success,” posted on SearchCIO.com.

Chris Johnston, director of information systems at Noresco, an energy services company and subsidiary of Carrier Corp. based in Westborough, Mass., told SearchCIO that BPM was originally a technology solution that IT owned. As more of the business became exposed to it, demand grew and it became a business initiative.

“It’s now all about making decisions that help the business,” said Chris Johnston. “If we tried to take it back from the business, there would be anarchy. They’re so used to working with us this way now.”

Johnston highly recommends arming an IT BPM team with communications skills. BPM is all about communicating with the business units and asking them the right questions, such as “Is there a reason you want to improve this process and why? Is there real value in this?” He also tells his IT staff to avoid going into solutions mode. The business sponsors want to discuss the process, not the technology.

Now  Johnston has his IT project managers and system administrators work with the business owners and legal department on BPM projects. “We all wear a lot of hats in IT. So, many of the IT people fell into the role of being a process analyst,” Johnston said.

Read the entire article at SearchCIO.com.